Frequently asked questions

WHAT IS INSTRUCTIONAL DESIGN?


Workforce education also called Learning and Development (L&D) is a means to ensure an organization’s operations run smoothly by ensuring employees are properly trained to do their jobs. More specifically, Instructional design (ID) uses proven methodologies to design and develop instructional materials for traditional classroom settings, e-learning, and blended approaches. These initiatives also aim to develop metrics to evaluate training outcomes, ensuring desired performance mastery is achieved. To be most effective, learning should have a systemic and systematic approach, and be engaging, relevant, and authentic. Training solutions are designed to solve a performance problem or address an immediate need and facilitate measurable outcomes that demonstrate transfer of knowledge & skills. White Wolf Consulting's services are most useful for providing training for newly hired and existing employees to learn new software, systems, procedures, and policies and to develop job aids and performance support tools such as technical guides, training videos, simulations, virtual applications, micro learning, and mobile learning solutions.




WHAT’S THE DIFFERENCE BETWEEN TRAINING AND PERFORMANCE SUPPORT?


To raise productivity and reduce training costs, we may recommend developing performance support tools that help workers do their jobs while in the workplace, and which can be delivered in a variety of formats including online applications, knowledge bases, videos, software demos, or job-aids. These tools provide immediate access to information and hands-on assistance to quickly enhance job performance and eliminate time away from work for training.




WHAT IS PERFORMANCE CONSULTING?


Training isn’t always the answer to address undesirable performance. Though evolved from the instructional design discipline, performance consulting seeks to resolve workplace performance problems that are not attributable to a lack of knowledge and skills.
Performance consulting initiatives include needs analysis, developing evaluation metrics, assessing workplace performance, designing performance improvement plans, and more. Examples of non-training solutions include:

  • Business process improvement
  • Restructuring of job task inventories and job descriptions
  • Communication campaigns
  • Progressive discipline programs
  • Certification programs
  • On-boarding programs
  • Custom assessments
After analyzing your current situation and describing the desired outcomes, we create measurable, quantitative, and qualitative deliverables to address your organization's unique needs.




WHAT CUSTOM SOLUTIONS ARE AVAILABLE?


Working in the training and creative world gives us access to high quality professionals who are available to address a variety of needs, including graphic design, photo and video production, leadership development, workplace diversity, change management, personal and professional coaching, and so much more.
We combine best practices from Instructional Design (ID), User Experience (UX) and Human Performance Technology (HPT) disciplines, along with a variety of multimedia technologies, to provide custom solutions to fit your unique needs. We can help you achieve the desired outcomes for which training may not be the most efficient means.




IS IT TRUE THAT ONLY BIG COMPANIES CAN AFFORD THESE SERVICES?


Absolutely not. White Wolf Consulting is a boutique consulting company with a business model created to serve not only large corporations, but also small to mid-size businesses and entrepreneurs. We provide the same reliable quality service for smaller projects as we do our larger and longer-term ones.




ARE YOU AVAILABLE FOR LARGE LONG-TERM PROJECTS?


Historically, White Wolf Consulting’s key contributors have varied backgrounds working with larger corporations – some of the most well-known Fortune 500 companies. So, working within teams to complete large and long-term projects is familiar to us, and we know what it takes to get those projects completed on time, with the expected quality, and within the allocated budget.
Because part of our team is comprised of trusted and fully vetted vendor partners who are personally hand-picked to contribute in specific areas of expertise, the availability of resources is flexible, while leadership is always involved to ensure we delivery a high-quality professional service. Depending on the nature of the project, and as it becomes necessary, we may engage a dedicated resource to only one large scale long-term project at a time. By leveraging solid project management principles, and adhering to agreed-upon service level agreements, statements of work, and contractual guidelines, the work effort is outlined very clearly to ensure we have the availability required to allocate resources appropriately.




HOW DOES THE PROJECT PROCESS WORK?


Understanding what’s needed can only be achieved through proper communication. First, we meet with you to discuss your unique situation and gather detailed information about your specific goals. Next, we’ll complete an analysis and create a proposal wherein we’ll present one or more solutions. You’ll get a detailed overview of the project, including scope, timelines, deliverables, resources, and costs.
When you’re ready to launch the project, we’ll get to work right away to start designing your solution. We work closely with your subject matter experts, stakeholders, and leadership to ensure all concerned parties understand and agree to the stated objectives before we finalize the design phase. Then we can move into development, knowing we are on the right track. Throughout the project we maintain close communication with all involved parties, provide status reports as agreed, and we work toward timely completion of the project. We implement proven methodologies, models, and best practices to achieve the desired outcomes to meet your goals.




COULDN’T I JUST HIRE A STAFFING COMPANY TO FIND SOMEONE TO CREATE WHAT I NEED?


Yes, you absolutely could. Staffing companies offer a great service. However, it has been our experience that by taking that route you may be more likely to:

  • Wait longer to find the right candidate who has the unique skills and experience necessary to assess and/or address your needs.
  • Pay more because staffing companies represent an added layer of cost between you and the resource. Because the White Wolf model is not based on the markup of an associate’s hourly rate, you get the quality you need, but at a very competitive price.
You may also be less likely to:
  • Encounter the service level and consultative approach you’d get from working directly with our consultanting company like ours.
  • Attract highly qualified consultants who have extensive experience and can oversee the project from beginning to end to ensure its quality.




WHAT IF MY COMPANY ONLY WORKS THROUGH A DESIGNATED PROCUREMENT RESOURCE?


This is a great question and it has come up often. This is where our flexibility comes in. We partner with larger L&D corporations (prime contractors) to provide valuable services to their clients. This saves time because we act as a trusted resource with the right talent, tools, and skills needed to complete the project in and efficient and effective manner.




WHERE IS THE WORK COMPLETED?


Each client has its own unique needs. While most of the work is done remotely. However, if there is a need to complete certain tasks onsite, that is certainly not a problem. These are the types of things that are addressed during the initial consultation and factored into the proposal.




HOW MUCH DOES WHITE WOLF CONSULTING CHARGE?


Being competitively priced while providing a high-quality service is a core tenet of the White Wolf Consulting business model. Compared to traditional market rates for the services we provide, and because of how our business model is designed, we are able to offer very reasonable rates, whether they be hourly or set on a flat-fee basis.
To enable us to properly assess your needs and to ensure that we have a full understanding of what it will take to complete your project, we will first meet with you to gather all pertinent information, and then submit a detailed proposal which outlines all the costs associated with your specific quote.
Whether you're located in the U.S. or Europe, we remain competitive within your market and offer flexible payment terms that meet the needs of small businesses to large corporations.





LEARNING SPECIALISTS

Learning & Development specialists with extensive skills in developing solutions for performance improvement. We provide custom services to a wide range of industries across the U.S. and Europe.

SERVICES
  • Instructional Design

  • e-Learning Development

  • Performance Support

  • Digital and Print Media Design

  • Performance Evaluation Tools

LOCATIONS

World Trade Center – The Hague
Prinses Margrietplantsoen 33
2595 AM, The Hague
The Netherlands
+31 (0)6 41428457
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Atlanta, GA
United States
+1 404.704.7777

LEGAL
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© 2019 White Wolf Consulting V.O.F. / White Wolf Consulting, Inc.